- Jeff Zeelander
Claimant Query System (CQS) Update
Several years ago OWCP cut off direct claimant access to the Claimant Query System (CQS) due to massive amounts of medical billing fraud due to the very weak log in authentication utilized at that time. Subsequently, OWCP claimants were only able to access CQS information if they remained active federal employees through the National Finance Center (NFC) web interface. However, claimants who were no longer federal employees and their representatives have had no online access over the last several years.
OWCP has been working on restoring a standalone CQS access and has now launched a new portal. CQS is a secure site where injured workers may log in to view information on their case status, compensation payments and compensation claim tracking. Access to CQS is now available through a new site called OWCP Connect, which allows individuals with existing claims under the Federal Employees’ Compensation Act (FECA), to register for an account and log in after authenticating their credentials. Claimants may navigate to OWCP Connect by clicking here. If that link does not work for you paste the following into your browser https://owcpconnect.dol.gov/owcplogin/?site=cqs
During the account registration process, claimants must prove their identity by validating information entered against secure Credit Bureau data. Claimants will need to successfully answer questions posed by the Credit Bureau about their credit history in order to verify their identity. Information available to the credit bureau about an injured worker’s credit history will be used for identity verification only, and this information will not be saved or stored in OWCP records.
After a claimant’s identity has been authenticated, they will create a password, security image, key phrase and security questions for the account. Once an account has been created, the claimant may log into OWCP Connect and access CQS by entering their OWCP case file number. A case may only be accessed if the personal information associated with the OWCP Connect account matches the information associated with the OWCP case file. Please note that for federal agencies serviced by the National Finance Center (NFC), access to CQS will continue to be available to injured workers by logging into NFC’s Employee Personal Page.